REFUND POLICY

Drug and Alcohol Testing Institute has a refund policy to establish a system for ensuring that participants:

  • are made aware eligibility criteria and conditions, and
  • can make a claim if they withdraw from a unit/s of competency or from their training before successful completion, providing they meet the eligibility criteria.

Rescheduling and Cancellations

CANCELLATION TYPE REFUND TYPE
If you WITHDRAW prior to 5 working days before training commencement date Refund of training fee less 30% administration charge
If you WITHDRAW  less than 5 working days before training commencement date Loss of fees (*Please refer to extenuating circumstances below)
If you RESCHEDULE prior to 2 working days before training commencement date Allowable up to 2 times with an administration charge of 30% of training fee for each reschedule. More than 2 times full fee is forfeited
If you RESCHEDULE less than 2 working before training commencement date Loss of fees
‘NO SHOW’ after training commencement Loss of fees
If DATI cancels training Transfer to another training date at no charge or full refund
Conditions
  1. All requests for refunds need to be made in writing on the ‘Participant Fee and Charges Refund Request’ and accompanied by supporting documentation.
  2. The training refund will be made directly to the party who made the initial training payment.
  3. Client specific and customised training will have terms and conditions listed in the proposal.
  4. Training must commence within 6 months from payment of fees or paid fees will be forfeited. Refer to above table for rescheduling terms. (*HLTPAT005 Pre-training Assessment commenced, or Refresher training day commenced.)
  5. Training is subject to minimum numbers. Should minimum numbers not be met, the training day may need to be deferred or cancelled.
  6. Drug and Alcohol Testing Institute cannot accept responsibility for changes to work commitments or personal circumstances within the timeframes in the above table.
  7. Enrolments are non-transferrable.

*Extenuating circumstances – should a participant have to discontinue training for legitimate reasons, such as sickness, exceptional family circumstances, and where evidence can be provided, a pro rata refund may be given less a 30% administration fee.  The decision of assessing the extenuating circumstances rests with the RTO Manager and shall be assessed on a case by case situation.

The Refund Policy is available on the website, in the electronic booking confirmation on enrolment or on request. Please click here to request more information.