REFUND POLICY

Drug and Alcohol Testing Institute has a refund policy to establish a system for ensuring that participants:

  • are made aware that Drug and Alcohol Testing Institute has a Refund Policy and eligibility criteria
  • can make a claim in the event that they withdraw from a unit/s of competency or from their course before successful completion, providing they meet the eligibility criteria.

Rescheduling and Cancellations

Cancellation Type Refund Type
If you withdraw at least 5 working days prior to course commencement Full refund of course fees paid
If you withdraw less than 5 working days but greater than 2 working days Refund of course fee less 20% administration charge
If you reschedule less than 5 working days but greater than 2 working days Allowable up to 2 times with an administration charge of 20% of course fee for each reschedule. More than 2 times full course fee is forfeited
If you withdraw less than 48 hrs from course commencement date No Refund
‘No show’ after course commencement No refund
If DATI cancels a course Transfer to another course date at no charge or full refund

 

All requests for refunds need to be made in writing on the ‘Participant Fee and Charges Refund Request’ and accompanied by supporting documentation.

Other conditions:

  1. The course refund will be made directly to the party who made the initial course payment.
  2. Client specific and customised courses will have terms and conditions listed in the proposal.
  3. Notification of scheduling to a new course date MUST be received within 1 month of the cancelled date, and the new course date must be within 3 months of the cancelled course date or the above fees and charges apply.
  4. Courses are subject to minimum numbers, should minimum numbers not be met, the course may need to be deferred or cancelled.

*Extenuating circumstances – should a participant have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, and where evidence can be provided, a pro rata refund may be given less a 20% administration fee.  The decision of assessing the extenuating circumstances rests with the RTO Manager and shall be assessed on a case by case situation.

The Refund Policy is available on the website, in the electronic booking confirmation on enrolment or on request. Please click here to request more information.